1. Returns and Refunds Eligibility
At Ibni Lifestyle, we strive to provide high-quality eco-friendly products to our customers. If you are not satisfied with your purchase, you may be eligible for a return or refund under the following conditions:

The item must be unused, in its original packaging, and in the same condition that you received it.

Returns must be initiated within 7 days of receiving the product.

Items purchased on sale or under special discounts are not eligible for returns or refunds.

Custom-made or personalized products are non-refundable unless defective or damaged upon arrival.

For warranty products, we have mentioned the warranty details on the product page. Refunds or replacements will be processed accordingly if there is a technical or mechanical fault.

2. Non-Returnable Items
Certain items cannot be returned, including:

Used or washed products.

Items damaged due to misuse, negligence, or normal wear and tear.

Perishable goods or hygiene-related products.

3. Return Process
To initiate a return, please follow these steps:

Contact our customer support team at [your support email] with your order details and reason for return.

Once approved, you will receive return shipping instructions.

Customers are responsible for return shipping costs unless the product received was damaged or incorrect.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

Approved refunds will be processed within 7-10 business days and credited back to your original payment method.

Shipping charges and COD fees (if applicable) are non-refundable.

5. Exchange Policy

If you receive a defective or incorrect product, we offer an exchange at no additional cost.

Exchanges are subject to stock availability.

6. Cancellations

Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible.

If an order is canceled before dispatch, a full refund will be issued.

7. Contact Us
For any refund or return inquiries, reach out to our support team at ibnilifestyle@gmail.com. Our team will be happy to assist you.

This policy is subject to change at any time without prior notice. Please check our website for the latest updates.